Shipping policy
Delivery Process
The processing time usually takes about 1 to 2 business days, but may take longer due to a high volume of orders (1 - 2 weeks).
Order Status
We will send you a confirmation email of your order when it has been dispatched from the warehouse. You will then receive another email with the tracking information to track your order status from our Tracking page.
Shipping Charges
We provide free shipping on orders over $100. For orders under $100, we will charge $7 for shipping to Europe, $10 for shipping to the USA and $15 for shipping worldwide.
Shipping Time
Shipping time may vary by different countries. For more details, please check the Shipping Time table below:
| Country/Region | Shipping time |
| Algeria | 4-14 Days |
| Argentina | 5-10 Days |
| Australia | 5-10 Days |
| Austria | 3-8 Days |
| Azerbaijan | 4-14 Days |
| Belarus | 5-8 Days |
| Belgium | 3-8 Days |
| Brazil | 7-15 Days |
| Bulgaria | 4-14 Days |
| Burkina Faso | 4-14 Days |
| Canada | 5-10 Days |
| Columbia | 4-14 Days |
| Croatia | 5-14 Days |
| Cuba | 4-14 Days |
| Czech Republic | 3-8 Days |
| Democratic Republic of Congo | 4-14 Days |
| Denmark | 3-8 Days |
| Djibouti | 4-14 Days |
| Ethiopia | 4-14 Days |
| Finland | 5-14 Days |
| France | 3-5 Days |
| Gabon | 4-14 Days |
| Germany | 5-8 Days |
| Greece | 5-14 Days |
| Hong Kong | 7-10 Days |
| Hungary | 5-14 Days |
| Indonesia | 7-10 Days |
| Ireland | 5-14 Days |
| Israel | 4-10 Days |
| Italy | 5-8 Days |
| Japan | 2-4 Days |
| Kazakhstan | 7-10 Days |
| Lebanon | 4-14 Days |
| Lithuania | 4-14 Days |
| Luxembourg | 4-10 Days |
| Macao | 4-14 Days |
| Malaysia | 8-15 Days |
| Mexico | 8-14 Days |
| Morocco | 4-14 Days |
| Netherlands | 3-8 Days |
| New Zealand | 6-15 Days |
| Niger | 4-14 Days |
| Norway | 7-10 Days |
| Pakistan | 3-7 Days |
| Poland | 3-8 Days |
| Portugal | 5-14 Days |
| Qatar | 4-14 Days |
| Romania | 4-14 Days |
| Russia | 4-10 Days |
| Rwanda | 4-14 Days |
| Saudi Arabia | 7-10 Days |
| Senegal | 4-14 Days |
| Singapore | 9-12 Days |
| Slovakia | 5-14 Days |
| Slovenia | 5-14 Days |
| South Korea | 2-4 Days |
| Spain | 5-8 Days |
| Sweden | 3-8 Days |
| Switzerland | 6-15 Days |
| Taiwan | 2-4 Days |
| Thailand | 7-10 Days |
| The United Arab Emirates | 3-7 Days |
| The United States | 5-8 Days |
| The United Kingdom | 3-5 Days |
| Turkey | 4-10 Days |
| Ukraine | 6-15 Days |
| Uzbekistan | 4-14 Days |
| Vietnam | 3-7 Days |
Note:
1. The shipping time included on the list is the approximate time and is for your reference only.
2. If you do not receive the package within the expected shipping time, please check the order status online. If you have any other questions or have any problems, please contact our customer service support@thethreemaskateers.com for assistance.
Order Address Error
Please ensure you have provided the correct shipping information during checkout. We create shipping labels directly from the information presented during checkout.
Our orders are packaged and shipped out quickly after they are placed to ensure that your item(s) arrives as soon as possible. Because of this, all address changes must be requested as soon as possible after your order has been placed. We’ll do our best to change the shipping address.
Need to change your shipping address? Send us an email support@thethreemaskateers.com.
Additional Information
1. We process orders Monday-Friday (excluding holidays).
2. All delivery times are estimated and the Three Maskateers is not responsible for delays due to some unpredictable factors (weather, delivery carrier factors, customer error, holiday-related delays) or any other unforeseen factors.
If you have any questions or need help with your account, please contact our customer service support@thethreemaskateers.comm to assist you.